The Council on Quality and Leadership (CQL) is a national accreditation body whose singular focus is whether the staff and policies of the organization seeking accreditation are completely focused on understanding the things that really matter in the lives of the people supported and whether or not services are designed to meet these outcomes.
As it has in other states, CQL has worked closely with the New York State Office of People with Developmental Disabilities to provide training and technical assistance to State and voluntary agency staff in meeting the Personal Outcome Measures (POMS) for each individual.
Similar to CARF, CQL also offers individual agency accreditation and seal of approval. CARF, however, assesses the overall quality of service while CQL focuses on each individual. ADAPT elected to seek CQL accreditation for several reasons. First, affirmation that we are person centered in our approach; and second, our belief that CQL standards will play a large role in how agencies will be paid for service in the Managed Care era.
It is a rigorous survey and evaluation process which required months of preparation. We were visited by four CQL surveyors from around the nation who, over a four-day period, conducted countless interviews with persons served, families and staff. I am pleased to report that ADAPT Community Network received a full three-year accreditation from CQL. We were commended for our rebranding efforts, our family atmosphere, our focus on technology, our diversity and our respect for the dignity of each person supported. We are very proud and grateful for this acknowledgment. We will continue to do our best to live up to and exceed these expectations.
Edward R. Matthews